Customer Reviews - Page 58

To start with the end product of the digital images are excellent and the enhancements to the basic digital that come with the service improved the images especially with the older photos. I have been very happy with the service. The people at digmypics were friendly, patient with my questions and met my deadlines. The emails letting me know where we were in the process, how they were getting paid and when and the shipping to them went very well. The pricing is fair. This is not the least expensive firm and I liked that they spelled out what you get for your money. Having the work done in the US was also a bonus and added to the quality of the experience. I spent time selecting digmypics to provide me with the ability to store my family's photo gallery stretching back five generations and I would trust them again.

Sadly, in todays world of technology, customer service seems to have become less important to corporations. However, digmypics continues in the view the customer as an important part of their process. Their communications with the customer, their ability to accommodate the customer, and their attention to the customer is exemplary. I am thrilled to find a resource who has real people to talk with, a resource with customer service people who speak understandable english and a resource who takes the customer seriously. Bravo!

Thank you, Digipics for a great job with our super 8 films. You helped my family recover lost memories and good times growing up. We knew some of our films were damaged but you managed to bring them back to life so we could at least get some very nice still pictures from them. Others had a fresh newer look that we appreciated. We got out the popcorn and remembered happy days with your help. We are grateful!

I had found some very old negatives among some family photos. They were very faded and in different formats. I decided to try DigMyPics (nothing to lose with your satisfaction guarantee) and I am so thankful I did. Excellent, excellent results. Am ordering more thumbnail albums to share with family members. I highly recommend your services!!!

I was pretty nervous sending my kids’ childhood photos away to be scanned, I mean, what if they lose or damage those priceless memories? (By definition I had no digital backup of course). I was so pleasantly surprised and delighted by this company’s care and professionalism that I’m having them do a slew more. I tell everyone I can about my delight with DigMyPics because they are great!

Two years ago I compared DMP against another large scanning company, sending a test batch of slides to each company, swapping the test orders and sending them out again so each company was tested twice using exactly the same slides. DMP had consistently better scans, fewer or none scan line artifacts, better tones and detail in deep shadow and highlights, truer color correction and saturation, and slightly better detail in the jpegs. I also compared against a Nikon 5000, an OpticFilm 820, a $100 USB slide digitizer, and re-photographing the slides with a DSLR and macro lens. DMP came out as the best choice for high quality, affordable cost, and time on my part of the project. During two years we have sent 41 orders in about 20 shipments to DMP, totalling almost 5,000 slides, some of the slides up to 60 years old. None of them had to be rescanned. I'm happy with all the scans. You can buy your own slide scanner or digitizer, but if there are many slides to scan you also need to consider the time to check each one for dust and blow it clean, set the color conversion for normal or Kodachrome, rotate or flip over each slide, color-correct old or faded slides, and reposition the scanning rectangle whenever the slide isn't in the same place in the frame. A couple of tips - read the info on the DMP site about scanning and choose the resolution you need, or ask them. Package your slides well for shipment. Use a small box so they stay stacked together and repackage into a larger box for the entire order. If they're ancient or valuable you could scan them on a cheaper scanner yourself as insurance against the slides being lost or damaged in shipping, although no problems occurred in those 20 shipments to DMP from Canada. Andy Fraser Ottawa, Canada

I sent DigMyPics about 1300 feet of film (some of which were over 50 years old), 31 video tapes (VHS, Betamax, 8mm, MiniDV), 116 slides and 2,600 prints. They did a fantastic job. They were fast, did a high quality job and answered all my questions promptly. Also, I think I got a live person on the phone each time I called with no wait. And the people I spoke with were professional, courteous and knowledgeable. Real time scanning and the ability to download was also great! I would not hesitate to use them again.

I've used Dig My Pics for many years to handle tens of thousands of slides, tens of thousands of feet of 8mm film, and hundreds of VHS tapes to support my local business helping seniors preserve their memories. They're knowledgable, professional and always courteous. Would not consider using anyone else. Thank you, Dig My Pics.

Gave them several carousels o old sides. Digmypics worked with us to better organize them and was very responsive to our needs. I would highly recommend them to anyone for this type of work. We now have safe guarded memories of our father during his last year with us. Priceless... Thank-you so much

I sent in 300 print photos ranging in size from 3x5 to 8x10. The entire digmypics process was outstanding. Easy to use website to see pricing and process, easy to see how to send in the photos and pricing was a good value. The communication throughout the process was fantastic, I always knew where my photos were in the stream. The end product is of really good quality, I am very happy with the result. Thank you for preserving our memories! Will recommend digmypics to everyone I know who has shoeboxes of printed photos!