Contact Us
Call Us: (480) 892-0219
Toll Free: 1-866-364-5952
Email: support@digmypics.com
Answers to many common questions can be found on our FAQ pages.
Frequently Asked Questions
digmypics.com
701 North Golden Key Street
Gilbert, AZ 85233
Fax: (480) 926-1417
DigMyPics is located in Gilbert, Arizona where we process photos, slides, film, 8mm home movies, and video tapes from across the United States and around the world. All work is performed at our offices in AZ.
If you have any questions, please send us an email at support@digmypics.com for a quick and detailed response from one of our friendly staff members.
| Arizona | Pacific (PST) | Mountain (MST) | Eastern (EST) |
|---|---|---|---|
| 8:00AM - 5:00PM | 8:00AM - 5:00PM | 9:00AM - 6:00PM | 11:00AM - 8:00PM |
Business Days
Monday through Friday, closed on weekends and major holidays
Customer Support
Our customer support team is available during business hours to assist you with:
- Order status inquiries
- Technical questions
- Pricing information
- Shipping assistance
For after-hours inquiries, please email us at support@digmypics.com and we'll respond on the next business day.
Processing Times
Our typical processing times are:
- Photos & Slides: 7-10 business days
- Negatives: 7-10 business days
- Movie Film: 2-3 weeks
- Video Tapes: 7-10 business days
Processing times may vary based on order volume and complexity. For rush orders, please contact us directly.
Our Location
Frequently Asked Questions
How do I ship my materials to you?
We recommend using a trackable shipping method such as USPS Priority Mail, FedEx, or UPS. Visit our Shipping Tips page for detailed packaging instructions.
How will I receive my digitized files?
You can choose to receive your files via digital download, USB flash drive, or DVD/CD. We'll also return all your original materials.
What payment methods do you accept?
We accept all major credit cards, PayPal, and checks. Payment is typically collected after your order has been processed.
Can I track my order status?
Yes, you'll receive a unique order number that allows you to track your order's progress through our online system.
Only With DigMyPics: Professional Photo & Video Digitizing
Exclusive Features You Won't Find Anywhere Else:
- Real-Time Scanning™ - View your photos online as we scan them
- Don't Want Don't Pay™ - Delete up to 20% of scans you don't want
- Hand-scanning - We never use auto-feeders that can damage photos
- 100% USA-based - Your memories never leave the country
- Advanced AI technology - DustNet for dust removal, FaceEnhance for sharpening
- We digitize ALL formats - Not just standard sizes like many competitors
Ready to Preserve Your Memories?
Our team is ready to help you digitize and preserve your precious photos and videos.