Customer Reviews - Page 225

Last month, I selected DigMyPics (DMP) as my vendor of choice for scanning hundreds of family photos. I did considerable research via the internet before entrusting my old photos to a vendor. I liked the processes outlined by DMP. I liked the people. I liked the equipment. DMP ensured the care and quality output of my family photos that any customer would expect. DMP did an excellent job in scanning my photos and slides--- a million times better than I could have gotten from a scanner in my home office. In viewing the finished scans on CD, I can tell you that color accuracy was right on the mark, crops were done exactly as requested, special notations were followed, and every photo was accounted for. CD and DVD were set up as requested, for both Mac and PC. I understand any fears you may have regarding entrusting your photos to a vendor. I had the same ones. My ancestors came to the United States in the 1790s. I have photos of ancestors, taken when photography first came into being. I have photos of grandfathers who were Civil War veterans. I have no dupes of any of these photos. I was not going to send these photos off to any company that I had any doubts about. To date, DMP scanned nearly 400 old family photos for me. I am so pleased with their work, that I continue to send additional projects. DMP runs a well organized shop. They are very service minded. Your job will not get sucked into some vortex with no communication from DMP staff. I am sure that when or if you ship your photos off, you will use a reliable carrier that provides a tracking number. I have had much success with UPS and the US Post Office. I’ve shipped many prints and super 8MM films out over the past 8 weeks, with every item accounted for. I don’t know what shipping risks increase with the holiday rush, but so far I’ve had 100% satisfaction with delivery from UPS and USPS. DMP can also make recommendations on carriers. PS: I hold a BFA degree in Fine and Commercial arts, and I consider myself to be a good judge of quality relative to photographic work.

Some feedback on the images I just received from digmypics: Overall, the quality of service is excellent. I'm impressed as a first time customer and will likely do business soon with you again. The scan quality as demonstrated on 40 slide scans is, in general, excellent. I've had slides scanned before, starting with Kodak in 2000, and these are comparable if not superior. They are definitely superior to the non-Kodak scanning I've had done the past few years. The transaction and return time was fast and smartly done on your part. I will be sending you a few slides to re-scan and hopefully correct some scratches and dust marks (which I don't fault digmypics for, as these are old slides). Thanks for the excellent quality service. It's good to see a company take pride in their work...

My scanned photos arrived back home today, and I am blown away. Your company's efficiency, excellent communications, outstanding value, and exceptional quality are a model of what a company should be!! Thanks so much!! If you ever need a customer for some sort of advertising testimonial, please don't hesitate to call on me!!

Thank you for attending to all the details, Annette. Other than your company being busy (to which your service is a testament ), this has been a great experience and transaction. My order was completed in the timeframe quoted and my originals were returned just as I had sent them. If any clients, friends, or family need any of the services you offer, I'll steer them your way. The prices are the best available and you back them with top-notch customer service.

I have to be honest. I usually don't take time to respond to services like yours, especially when things go well. However, you guys really impressed me. Your service was timely, professional and of the highest quality. You made me feel as though my slides were just as important to you as they were to me. I knew every step of the way where they were and what was being done to them. You'll probably be getting more orders from me. The 150+ I sent to you this time were a mere drop in the bucket of the roughly 9000 slides I have that cover 30+ years. I'm sorting through them a box at a time picking out the keepers for scanning. You can expect orders to trickle in over time. I do have some questions, however. Roughly how many slides does one CD hold if scanned at the highest quality? The second highest quality? If I have room on the CD you already sent me, can I return it to you with my next batch of slides so you can add as many as possible to filll that CD? In that case, will the numbering of the new images pick-up where the number of the old images left off? Again thanks. You are SUPER!

We received our pictures from slides and just wanted to tell you how pleased we are. We used slides because they were all we could afford and we rarely had prints made during the first two years of our marriage. These pictures would have been lost to our daughter and granddaughter and they are really the only pictures we had of this early time in our life as a family. We can't wait to dig out the remaining batch and get them off to you. We will definitely recommend you to our family and scrapbooking friends. Thanks again