Customer Reviews - Page 4

I've utilized DigMyPics services twice now and am SUPER pleased with their work .... Saving our family's old videos and digitizing them for distribution has made everyone in my family VERY happy ... I highly recommend this company ... They're professional and fast. Best of all they will actually speak to you in person if needed.

I wanted to take time out to thank you for the absolutely perfect way you handled my first project. I wasn’t familiar with your company so only sent half of my reels to see how it worked, You sent me the box with instructions. Then you sent emails keeping me informed every step of the way. When the finished product arrived, the quality was great. I sent my second batch and had the same experience. However on this order I thought there was a problem. I called and even though your records showed everything was correct, you willingly paid to fix it. It turned out the mistake was 100% my fault. I called to “confess” and the customer service lady didn’t even ask me for reimbursement. I insisted since that was the right thing to do. So I think you are such a great, well-run company that I would highly recommend. Thank you.

I've had this box of tapes for years and I wasn't even sure what was on the tapes, sadly nothing was labeled. I saw an ad for Digmypics and decided to give it a try. I placed an order, the box arrived, and I put all the tapes in the box and sent it back. I received regular emails on the status of my order. A short time later, I received the box back with my tapes and a thumb drive. I put the thumb drive in my computer and started watching the videos and immediately it brought tears in my eyes. One of the videos was from over 20 years ago during the baby shower when I was pregnant with our son and my mom and dad were both there. They passed away a year after our son was born. Hearing their voices and seeing them again brought tears to my eyes. I cannot thank you enough for that incredible moment.

Had my videos digitized by another company, and decided to try digmypics on a sampling of those tapes, just for giggles. The difference in quality is astounding (digmypics quality is far superior than the other company's digitization). I regret wasting my money on the other company's digitization - wish I had heard of digmypics first.

My parents lived in Brazil in the late 1940s and early '50s and took some amazing photographs of the towns, worksites, and homes they lived in. Not to mention family photos of my sister and I as babies and toddlers. Some had degraded horribly, having been shot on an unknown, probably Brazillian brand of film, while others used Brand Named film from the US. The difference between the two kinds of film 70 years later is dramatic! But what is even more dramatic is how digmypics was able to rescue the degraded slides! Looking through the files of the enhanced pictures, time after time I thought - I've never SEEN this picture - only to realize the originals had been SO degraded that I hadn't been able to make anything out! It is wonderful to have these family memories preserved! Thank you so much, digmypics! I DO DIG MY PICS!

Wouldn't have anyone else touch our precious tapes! Our first experience with digitization was with Legacybox and it was a disaster at best. First, they said it would take 3 months to digitize our tapes and it took them 4 months without even notifying us of any delays. Second, the quality of their transfer was very poor leaving us with shaky, distorted and sometimes, blank videos. Accordingly, we believed that it was the age of our media so we thought it was the best anyone could do. While we tried numerous times to get in touch with Legacybox, all they would do is leave us on hold for 20 to 30 minutes at a time and when we finally decided to push the button to have them call us back, they never did. When we saw an advertisement for digmypics and noted how much better they compared with Legacybox, we decided to send them the 4 worst tapes to see what they could do with them. Within their commitment of a 10-business day turnaround timeframe we received our Flash drive and hoped for the best. What we received from digmypics was incredible. Their digitization gave us back everything we thought we had lost and more. They were able to capture, with great clarity I might add, portions of videos that Legacybox sent back fuzzy, jumpy and some of the time even blank. We can't say enough about the quality technological workmanship, efficiency and customer service provided by digmypics. As soon as we can, we're going to have digmypics digitize the remainder of our videos and we're already looking forward to seeing all of the footage that was missing from our experience with Legacybox. Trust me when I say that when it comes to digitization, digmypics is in a league of their own!! "Unbeatable"

The slides I took of my Paraguay 1972 expedition were digitized by digmypics and they turned out incredibly good! The quality of the original slides were variable and the digitizing improved every one of them. I am amazed how well they look on our tv and computer. I am 100% pleased with the quality of work and will be sending many more slides to be digitized. Thank you!

Between 2018 and 2024 Digmypics scanned my entire collection of about 11,000 color slides shot between 1960 and 2006 using 35mm Agfacolor, Kodachrome, Ektachrome, and Fujichrome film. I selected Digmypics after trials with four highly rated photo and video processing companies - Digmypics, a large competitor, a boutique laboratory, and a local firm. Digmypics tied with the best on image quality, agreed to adopt my slide numbering system so I could relate scans to slides and notes, processed the slides in the US thus limiting transportation risk, and was reasonably priced for the scope of services offered. The results have been consistently very good. I sent the slides by courier in batches of 20-slide sleeves and they came back in exactly the same position. Not a single slide was ever lost or damaged. The slides were scanned and edited in lossless TIFF format at 3,200 and 3,800 dpi resolution, then copied to JPG for regular use. As scanning progressed I could see low-resolution images online, which allowed me to check that no slides were skipped and the numbering system was correctly applied. I had opportunity to review the final scans before the last payment and delivery. The TIFF and JPG files arrived in USB memory sticks and optional DVDs. Digmypics patiently kept all files until I confirmed that the sticks and DVDs were working well. Throughout the process I enjoyed good email communication with staff, fast and clear replies often from the same person, and easy resolution of any questions. Thanks for excellent service!

Recently I decided that the best way to preserve memories was to have a number of vintage slides transferred to a USB drive to share with nieces and their children. I used this company and was very pleased with the total ease from calling directly for information to receiving the slides and USB back! Can't thank them enough for their helpful staff, the quality of work and communication beginning to end! Will recommend and use again. Flawless!