Customer Reviews - Page 163

My family is totally pleased with the job your company did with our40+ year old slides. There were over 1000 slides I wheedled down from 2500. We had them done in tiff so they are big and very easy to crop and edit. Your individual enhancing of the slides is remarkable. Color correction is wonderful. I just dragged the disk icon into iPhoto and there they are. Thanks very much for the service. Janet Robertson

I did a fair bit of research online before deciding on digmypics to convert some 8mm film to DVD. I looked at ScanCafe and others sites. One of my primary reasons for selecting digmypics was that they are located in the U.S. and also do all their work here. Some companies may have a P.O. Box here, but then re-ship your stuff anywhere from the Bahamas to India. digmypics does all their stuff in Arizona. This meant I could ship my movies to them via USPS with tracking and know that when my stuff arrived there, it was at its final destination. The quality came out very well, better than I'd expected. We had previously had the film converted to VHS in the '80s (back when the state-of-the-art consisted of pointing a camcorder at a projection screen), and that was the quality I was used to. When I finally saw the results, they were astounding. (One minor thing to be aware of is that technique used can cause the finished product to look like it "jumps" every now and then. It's not always noticeable (I noticed it, but my mother didn't), and is an artifact of the frame-by-frame conversion and the fact that 8mm film was designed to run at 16 fps while NTSC video runs at 29.97 fps. Some DVD players even detect this and correct for it. This will happen no matter who does your conversion -- it's the way the technology works.) But by far one of the biggest benefits to digmypics is their amazing customer service. When I had questions about the scanned film, I received e-mail responses the same day, sometimes in as little as a couple of hours. (And of course, if you call, you can get responses instantaneously). The people you're calling/e-mailing actually have the details of your order and know what they're talking about. Their competitors could all use the exact same technology and I'd still go with digmypics again, because they clearly care about their customers and the work they do.

Over the past three Winters, I have had digmypics process a bit over 5000 slides....many dating back over 50 years. Most had not been viewed since initial processing as we tended to just pull out the "best" pictures and view just them on an itermittent basis over the years. With full sets of pictures, we've had more fun than anyone can imagine reliving memories of living and traveling in Europe (Uncle Sam's idea), living and traveling around the US, and traveling abroad with family and friends. By digitizing, I can now edit the not so good slides, and add titles to refresh the kids memories many years from now. Best of all I can now give each of them personalized memories of their early years. Thanks for the great service...

On same day sent half my slides to digmypics, and the other half to Southtree because of a Groupon offer. Less than 3 weeks later Digmypics was done with my order and my slides turned out much better than I expected (I had tried a year earlier to do this myself). About the same time my Digmypics order was finished I get an email from Southtree telling me they are starting to process my slides. Now, 6 weeks after that notice... still nothing. Not contest. Digmypics wins the day!

I am highly disappointed with my experience. First when I tried to use my gift certificate it was not recognized and I had to wait to see if the company would honor it. Once we received the disks we could not access our pictures. We tried two different computers to download our photos, but instead it would move photos that were already on our computer and none of our pictures came up! I am very frustrated with this whole experience.

I sent a Betamax tape that was created in 1983 and pobably has been played in almost 20 years. My expectation that this tape could even be recovered were pretty low I will confess. And not only the tape was converted butthe results far exceeded my expectations. There was some degradation of the tape as expected, but the results was watchable, bringing back many memories. The B&W 35mm negatives were shot at Dinner Key in Florida around 1940. I needed the highest possible scan to try and identify specific aircrat pictured in them. The results in TIFF format allowed me to not only identify the types of aircraft but in two cases to narrow it to a specific aircraft. These will be the basis of a future article in a specialist publication on air operations out of Dinner Key. In both cases the results far exceeded my expectation and the prices were well in-line with what I would consider reasonable.

I am more than pleased with the timely, personalized service with my 145 slides and 60 pictures. They were carefully copied with appropriate ice use and color correction. The opportunity to edit/delete the few that I did not need was an extra. Next week I will be in touch with my personal friend who referred me to you. My attic is still full. I'll be back to you for further services. Thanks for a job well done.

Absolutely amazing service from start to finished order! I am thrilled beyond words at the job you did. These slides were of tremendous emotional value to my family. You not only produced copies, but enhanced the content so that they were much clearer. Next, I am in the process of gathering at least 100 more of my old slides to send to you for the next installment in preserving my family's memories. I have suggested your company to all my friends. Thank you for everything you did from start to finish... Sincerely, Elaine Kirk