After viewing my photos on line I noticed finger prints & dust in the pics. I contacted Lucy at digmypics, and she explained the process that they use for cleaning. Even though the problem was not their fault she worked with me to correct the photos in question, and had them up on line the same day. She also is sending me a new cd with the corrections. You never know how good a company is until something goes wrong. Digmypics shows me they really care, and I will be using them for all my slide transfers in the future.