I was very skeptical about sending my very precious memories (and the only copies I had) of my sweet family to any digital service. Who wouldn't be? Digmypics surpassed any expectations that I had. I purchased my box and then sat on it. I emailed them questions, and they responded immediately, and it was a real person. This employee took the time to make sure I was comfortable with the entire process before I even sent my tapes in. Once my tapes left the shipping center, I was able to track the entire process. Each time a set of photos was started, I received an email. They sent me statuses almost daily. I could see the process happening online in real time. This is one of the most amazing companys I have ever worked with and will highly recommend them over and over again. Thank you for going above and beyond.