I was very impressed with the service and communication (via email) from digmypics. The 19 mini DVs I had transferred to DVD format were done within the timeframe they initially gave me for project completion. Their system of sending a box to return with labeled media and even plastic bag, etc., was well-thought-out and thorough. They let me know when my media arrived in the mail and gave me updates on its progress. DVDs are a Christmas gift to my son this year, so I have not yet watched them, but the cases and presentation are very nice. I am super-pleased with this company!!