From beginning to the end when my tapes were returned everything was awesome! They were quick to reply to email questions and did an amazing job transferring some old Hi8 and VHS tape. The VHS was 33 years old. The Hi8 tapes were around 20 years old. Within two days of receiving what I sent they had all 9 tapes processed and online for viewing. They communicated every step. I've recommended DIGMYPICS to all my friends and family. Fantastic!