I already did a GOOGLE review online and my comment was "I gave 5 stars, but if I had an option, I would have given 10 stars. I have never had customer service like this from any company in my entire life and I am 70 years old." So, along with that comment, the turn-around time was great and the fact that a link was sent to me even before I received the flash drive was an unexpected pleasure. I have shared this experience with at least 6 friends and many family members. Great experience!!