I am a first time user with DMP. Called once and they gave me good info. Sent my pics in and in a few weeks I started seeing them and then they were done. Went to use my cc to pay and used the wrong addresses for the cards, put the wrong numbers in and didn't fill the form out correctly. It really wasn't that hard. Talk about patient people the worked with me through emails and phone until I figured out my problems. Really nice folks to deal with. I haven't received my disk yet but I don't think there will be any problems and if there is I know where to go. Thanks folks.