Overall, my expectations were exceeded. I was anticipating more of a hassle, since i've never done this before, but the whole process was fantastic. And they are the lowest priced company! I just boxed up 23 video tapes from an early 2000's sony camcorder (kids, weddings, vacations, that sort of stuff) and within 2 weeks i had the tapes back and 23 dvd's, neatly organized in plastic albums. The charged about half upon receipt of the tapes, and the other half when complete. And i was given the opportunity to OK both payments before they charged my card. I highly reccommend this company.