I live in Germany and on a visit to my elderly parents in the US wanted to help them go through slides and choose some to use in an album. Also I wanted copies for myself and my brother. The whole process, from choosing the products, getting the shipping advice, and downloading the final scans was clear and easy. I really appreciated the abundant information and choices. And the finished product, the digital photos, were just wonderful, even higher quality than I had hoped for. Thank you!