I cannot say enough about the service I received with digmypics. Everything from directions of how to send your films in to exactly what will happen when they receive them. I loved that you can preview everything before they made the DVD's and add titles. My movies were from the 1960s and am more than please with the outcome. You do have remember that back then video cameras did not have the ability to do low light videos, but even though you can see the images enough to bring back the memories. I contacted them a couple of times by e-mail and telephone and I can tell you the customer service was excellent. When you call you actually talk to a live person, who is very pleasant and helpful. E-mails were answered very quickly, mostly the same day if during the week.