I was a little nervous about sending off my pictures, but shipping time was really quick (with their convenient pre-addressed box and label). They sent me an email right away that the box had arrived so I could rest assured. The rest of their service was great as well. The turn around was quick and it was great seeing the pictures go up online. And being able to choose at the end if a couple need to be eliminated is also a nice feature. The quality of images was excellent, I had sent some old faded photos, but they all look nice. Each step of the process including utilizing the website, and emails were simple and straightforward. And when I called (two times for two different questions) I got a real person who was friendly and helpful.