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 DigMyPics! Video Film to DVD Conversion Services FAQ
Return to Film Transfer Home

I know how many reels I have, but how does that translate into feet?
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  Use this chart to help you calculate the number of feet of film you have.
 
Reel Diameter   Feet of Film
3"   50 feet
4"   100 feet
5"   200 feet
6"   300 feet
7"   400 feet
8"   600 feet
10"   800 feet
12"   1200 feet
14"   1400 feet
How many minutes of footage are on my film reels?
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  50ft Reels are 3-4 Minutes. You can use this as a base guide for your larger reels. For Example: a 400ft Reel would be 24-32 minutes in length. You can also reference our Reel Conversion Chart.
Why does my film box say I have 25ft reels when the smallest reel you list is 50ft?
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  Most "Double Roll" film was originally sold as 25 feet of 16mm film. The cameraman would shoot one edge of the film, flip-over the spool in the the camera (in the dark) and then shoot the other edge of the film. After the film was developed, it was split down the center and two ends were glued together to form one 50 foot reel. You'll notice the box containing the reel is twice as thick as the small plastic reel inside.
How can I tell the difference between Regular 8mm and Super 8mm film?
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8mm Super 8mm
   

Super 8mm perforations (holes) are SMALLER than those for Regular 8mm. Correspondingly, the actual film area for Super 8mm film is larger than that for Regular 8mm - a full 50 percent larger! Hence the industry term of "Super" is added to the name.

What if the film appears to "jump" or "chatter":
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  If the film is not lubricated, some projectors can damage the film perforations. (Kodak film is automatically lubricated during processing by Kodak.) Once the perforations are damaged, lubrication will not solve the problem of unsteadiness. Such damaged areas must then be either spliced out or duplicated. Lubrication also helps prevent drying and warping of film. For protection and long life, film should periodically be cleaned and lubricated.
My film is really old, how do I know it's still good?
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  Most old film can be restored using the cleaning and lubricating agent we carry. If your film is too brittle, we won't risk damaging it. We will keep you informed on every step of the way.
My film is broken, can it be transferred?
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  The most extreme cases of damage are from the vinegar syndrome where the film smells like vinegar and has curled and become dry and brittle. Only in some cases have we been able to transfer this type of film. Since it is a case by case basis. The best way for us to tell you is if we can see your film ourselves.
How much does it cost?
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We charge by the foot. We have a no minimum charge.
Footage   Per Foot Price
Less than 1000 feet   $0.30 / foot
1000 - 3000 feet   $0.21 / foot
More than 3000 feet   $0.15 / foot

Pricing includes 1 DVD set,  film cleaning, digital film conversion and splicing.

Our optional Color Correction / Image Enhancement service is 10 cents per foot.

Add 10 cents per foot if your film contains a sound track. Most home movie film is silent.
Are you the cheapest?
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  Our goal was to offer the most affordable and quality product possible. We are not the cheapest but we are the best value. Rather than automating everything to cut costs and produce an impersonal product we have set up our process to incorporate manual quality control. We want you to know that you are not going to need this done again. Do it once, do it right, do it DigMyPics!
What about return shipping charges?
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We only charge the posted shipping rates on the FedEx and USPS websites.
What type of films do you convert?
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  We specialize in all 8mm and Super 8mm film types with the ability to transfer sound if present.
Can you transfer sound film?
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  Yes. The charge is 10 cents per foot in addition to the original transfer costs.
Can you make my films look better?
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  Through our Color Correction / Image Enhancement service most films will indeed look better. Possibly better than they have ever looked.
*Note: We cannot improve film that is blurry, flickering or strobing on original film, shot out of frame, damaged due to humidity and mildew or double exposed.

If we find that it doesn’t improve the quality of the image we will not enhance that footage and only charge for the footage that the enhancement benefited…
What customer service do you provide?
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  We have a direct phone number to our customer service representatives during regular business hours. You won't be forced onto a hold line. When you call 1-866-364-5952 our phones start ringing and we answer with a hearty hello!
Do you offer Rush Service?
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  Yes. The additional cost for this service is 50% of the scanning price. We do this in order to pay an employee to work overtime in order to move a customer ahead in the Queue to be processed.
Where are you located?
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  We are located in the beautiful Grand Canyon State of Arizona. We do all of our business from our 1 location in AZ.
Can I try you out before I send all my reels?
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  Sure! We have no minimum so you will just pay for what you send. We are confident you will be satisfied with the quality of our service and when you send the rest of your reels, we'll add your first sample order to your new DVD free of charge
Can I get my film back in an editable form?
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  Yes! We will transfer full quality "uncompressed" AVI files from your 8mm and Super8 reels to a 120 GB USB 2.0 External Hard Drive. This hard drive does not require a "wall plug" to power it up. You only need your computer and the USB cable that comes with it. Alternatively you can use a ripping and converting software such as AVS Video Converter to convert the playable DVDs we make into editable files. The resulting files will not look as crisp as the uncompressed AVI files we provide and conversion time may be lengthy depending on the speed of your computer.
Will the DVDs you create be compatible with my DVD player?
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  We use the best of the best TAIYO YUDEN Recordable DVD Media. Made by the inventor of the CD-R disc, Taiyo Yuden is used by professionals for mastering around the world. Taiyo Yuden has the widest playback compatibility, the lowest error rates in recording, and comes with a 100-year data integrity guarantee.
How much film will fit on DVD and Hard Drive?
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  We can fit 800-1000 ft of film on a DVD and about 6,000 ft of uncompressed AVI files on the 120GB External Hard Drives.
Can I order extra copies? How much do they cost?
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  We keep all the files we need to make additional copies for 30 days after your order is completed. Simply call us and we'll send more copies your way or even deliver them to a friend or relative as a gift. The cost is $8 per disc. For example: If a set consists of 3 discs to fulfill the total footage then it will be $18 per set.
Can I make copies of the DVD myself?
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  Yes. These DVDs are yours to do with what you like. You must have the proper burning software and DVD Burner Drive installed on your computer.
How exactly do you transfer my film? What is the process involved?
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  We begin by cleaning and lubricating your film with a specially designed machine and solution. The film passes under a microfiber cloth that removes dust and debris from the film. Secondly, a cleaning and lubricating agent is applied. This cleaner helps keep the film hydrated and pliable, as well as filling in small scratches and giving the film a light protective coating, which gives the capture a "wet gate" like appearance. During this process, we inspect the film, add leader if necessary, and repair tears or bad splices. Also, at no extra cost we will combine up to 8 small 50ft reels together onto one large 400ft archival reel(s) for more compact and safe storage. The second stage is the actual transfer. Our transfer equipment has an enlarged gate and specialized light source. The enlarged gate allows us to capture the entirety of the frame. We do not project the image; our camera looks directly into the gate and as each frame passes through a picture is taken. These individual frames are put into specialized software that interpolates the frames into a movie, resulting in a solid, smooth, flicker-free capture. Unlike super bright projector bulbs that tend to blow out a picture, our specialized light source provides a softer and more realistic light. We also have the ability to control the brightness of each scene during capture of your film so that your darker scenes are brighter and your brighter scenes aren't blown out. The bulb also puts out much less heat than a projector bulb to eliminate the chance of film burn or hot spots on the movie. Unlike an automated setup, we monitor your film as it is captured to be sure no dust or hairs get into the transfer. We watch the transfer on an LCD TV Monitor and keep a high pressure air hose ready in case any debris gets into the film gate. Because this transfer process is Frame by Frame we are able to stop our machine at any point in case an adjustment needs to be made and then resume capture without causing any interruption in your video. This is a huge advantage over non Frame by Frame methods. We then take your film into our professional editing consoles and prepare the captured footage for the DVD. We will delete any blank footage and only bill you for actual frames containing information. Here we will review your film to see if it may benefit from our optional Color Correction / Image Enhancement service. If your film looks like it can be improved by this service we will notify you. If you decide to add this service to your order, the cost is 10 cents per foot. Finally, we take the digitized film image and output it onto an easy to use DVD with animated thumbnails of each of your reels for viewing with family and friends.
How long will it take?
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  We keep our turn status up to date and posted on the left hand side of every page on the website. Please call or email for larger projects.
Will you return my originals?
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  Yes most definitely! It is important to always have a backup copy of your DVDs and keeping the original film is one of the best ways.
How should I label and package my film for shipment?
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  To prepare your reels for transfer, group and organize them by film type. 8mm and Super8 film reels should be grouped together by type of film. Number each reel in the order they should appear on the DVD. Provide a Title for the DVD (this will be printed on the physical disc itself) and names for each reel (be sure to note the reel# and name up to 80 characters per reel).
Sounds great!  How do I proceed?
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  Simply fill out our online order form. When you click the Submit Info button you will be given the option to schedule a FedEx pickup, drop off or you can print a generic label and ship via the courier of your choice. Here is the order page.

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