How much
does it cost?
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The price is $19.95 per
tape up to 2 hours. If a tape is longer
than 2 hours, it will cost an additional
$9.95 per each additional hour per tape. We offer a
volume discount of $14.95 per 2 hour tape
if your order contains 20 or more tapes.
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# of Tapes |
Price Per 2 Hour Tape* |
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1-20 |
$19.95 per tape (2 hrs max) |
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20+ |
$14.95 per tape (2 hrs max) |
Pricing includes 1 DVD set, digital film conversion.
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Can
I get a discount for multiple tapes?
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If you send in 20 tapes
or more in a single order, the price per tape drops
from $19.95 to $14.95 per tape up to 2 hours. |
What
about return shipping charges?
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We only charge the posted shipping rates on the
FedEx and USPS websites. |
What Video Tape formats
do you convert to DVD?
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We can convert a wide
variety of Video Tape formats to DVD for your convenience.
The current formats we can convert are as follows:
VHS, VHS-C Super VHS, 8mm Tape (Hi8), Digital 8,
Mini DV, and Beta. Visit our
Video Tape to DVD page
for descriptions of these tape formats. |
Do you
convert copyrighted material?
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Most copyrighted material
has a copy protection applied that we do not try
and bypass. If the copyrighted material does not
have a copy protection applied we can transfer it
if permission is granted by the copyright owner
or if you agree to sign a waiver that you will only
be using the DVD we make as a backup of the material
you legally own and not for resale or other commercial
purposes. |
Can you convert
PAL tapes from other countries?
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We only have equipment
that supports NTSC (National Television System Committee)
format tapes. |
Will you
improve the quality of my Video Tapes?
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We only use Super VHS
Professional Series JVC Decks for our tape transfers.
Most VHS tapes will look better with the Video Stabilizing
and TBC (Time Based Correction) features built into
the decks we use. Multiple noise reduction technologies
are applied before MPEG-2 encoding to guarantee
superior quality images. |
Can you repair
broken tapes?
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Yes indeed! We have
a $20 flat charge to repair broken tapes. If the
tape is beyond repair, you will not be charged anything
and we will return it to you |
What
customer service do you provide?
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We have a direct phone
number to our customer service representatives during
regular business hours. You won't be forced onto
a hold line. When you call 1-866-364-5952 our phones
start ringing and we answer with a hearty hello! |
Do you offer
Rush Service?
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Yes. The additional
cost for this service is 50% of the scanning price.
We do this in order to pay an employee to work overtime
in order to move a customer ahead in the Queue to
be processed. |
Where are
you located?
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We are located in the
beautiful Grand Canyon State of Arizona. We do all
of our business from our 1 location in AZ. |
Can I try
you out before I send all my tapes?
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Sure! We have no
minimum so you will just pay for what you send.
We are confident you will be satisfied with the
quality of our service. |
Can I get
my tapes back in an editable form?
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No. Unfortunately we
cannot offer editable file formats for tape transfers.
But we do make the DVD in a way that is not copy
protected so that you can edit them however you
like with the right software. Refer to
How do I edit my videos after
they have been transferred? to find out more.
|
Can I
watch the DVDs you create in my DVD player?
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Yes, these DVDs work
like any commercial DVD you buy in the store. |
Can
I order extra copies? How much do they cost?
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We keep all the files
we need to make additional copies for 30 days after
your order is completed. Simply call us and we'll
send more copies your way or even deliver them to
a friend or relative as a gift. The cost is $6 per
disc. For example: If a set consists of 3 discs
to fulfill the total footage then it will be $18
per set. |
Can I
make copies of the DVD myself?
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Yes. These DVDs are
yours to do with what you like. You must have the
proper burning software and DVD Burner Drive installed
on your computer. |
Do you
create chapter points on the DVD?
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Chapter points are
created every 5 minutes to help you skip through
your DVD and find an event quicker. |
Do you
edit out blank spots in the tape?
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No, but we make the
DVD in a way that is not copy protected so that
you can edit them however you like. |
How do
I edit my videos after they have been transfered?
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PC: We recommend
using a program to convert the DVDs we make you
into MPEG-2 video files with which you can edit
on your computer. Playable DVDs are made with a
standard .VOB file format that is interpreted by
your DVD player and shown on your TV Screen. There
are many companies that make software for converting
this format into something to use on your computer.
Since DVDs are encoded with an MPEG-2 compression
it is quickest to convert the VOB files into MPEG-2
files. The fastest software for doing this is called
"VOB2MPG" and can be downloaded at the following
link:
http://www.svcd2dvd.com/downloads.aspx#VOB2MPG
MAC: You will have to rip the DVD into a
format which iMovie or iDVD will recognize. There
are a lot of programs out there for converting DVD
(VOB Files) into a video format such as MPEG-4 that
you can use on your Mac. Here are some links to
a few programs you can try:
http://handbrake.m0k.org/, http://ffmpegx.com/index.html,
http://www.squared5.com/
You may also need to purchase the QuickTime MPEG-2
Playback Component. It is available as an add-on
to QuickTime 6 or QuickTime 7 for $19.99 from the
Apple Store online at
http://www.apple.com/quicktime/mpeg2/ |
How long
will it take?
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Our current turn status
is listed on the left hand side of every page on
our website. Most of the time we can process 20
tapes or less in 2-5 business days. |
Will you
return my originals?
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All your original tapes
sent with your order will be sent back along with
your digitized materials. |
How should
I organize my tapes?
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If you would like,
you can organize them in chronological order by
date. Please number your tapes as it makes organization
much easier. We will print a title sheet for you
that will help you find the event you want to watch. |
Are my tapes
safe? Will they be kept confidential?
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We ensure our customers
that we provide safe and confidential tape transfers.
We take multiple precautions to ensure that each
and every one of our customers priceless materials
sent to us is kept safe throughout our transfer
process. |
Sounds
great! How do I proceed?
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Simply fill out our
online order form. When you click the Submit Info
button you will be given the option to schedule
a FedEx pickup, drop off or you can print a generic
label and ship via the courier of your choice.
Here is the order
page. |
