Turn Status
(Click Here)

Prints, Slides, Negatives
<800 photos
4-7 business days
800-2000 photos
7-12 business days
2000-4000 photos

12-20 business days

>4000
20+ business days

Turn around times are based on standard film and prints at our standard resolution.  Higher resolutions, Non-Standard Film and additional services will increase the turnaround time. Please call for additional details...

Reel Transfers
< 1000 feet

~10 business days
1000-3000 feet
10-20 business days

3000-5000 feet
20-30 business days
5000+ feet
30+ business days

Video Tape Transfers
<20 Tapes

4-7 business days

20+ Tapes
7+ business days

 

        

Slide Scanning Frequently Asked Questions
Below we have listed the most common questions we receive from first time customers about ourselves and our processes. Please click on one of the links below to go to the FAQs for specific services.
Please also...
See our General FAQs.
See our FAQ for Print Scanning.
See our FAQ for Negative Scanning.
See our FAQ for Reel Transfers.
See our FAQ for Video Tape Transfers.
See our FAQ for Slideshow Movie Services.
See our Testimonials to see what our customers are saying.
   
 
If you don't see the answers you are looking for here, give us a call 1-866-364-5952 or email us at sales@digmypics.com


How much does it cost?
top
 
35mm Slides
slide scanning service
Quantity 2000 DPI
1-4999 $0.49
5000+ $0.44

20 cents/Photo Additional for 3000 dpi
40 cents/Photo Additional for 4000 dpi

See our Slide Scanning FAQ for more information

Please Note: Our pricing for 35mm slides also applies to 110, 126, and 35mm half frame slides in 2x2” mounts.  We can also scan 127 SuperSlides in 2x2” mounts, however, the pricing is different based on which scanning option you choose, please visit our Film Format Comparison page or contact us for more details.
Not sure what kind of slides you have? Our Film Format Comparision Guide for more information on non-standard film types.

Do you offer a volume discount?
top
  We have a price break for standard prints at orders over 5000. Please see the Pricing chart for more details.

What do you consider a Standard Slide?
top
  Standard Slides are 35mm, 35mm half-frames, 126 Slides, and 110 Slides in 2x2 plastic or cardboard mounts. Slides that are mounted under glass, and/or in metal sleeves (commonly in the old Bell and Howell or airequipt trays) may occur an additional handling fee. Color issues (such as fading)and general age are not  a factor in determining condition. We will try to fix color issues as part of our basic service.

What if my project contains slides that don't fall under the Standard category?
top
  Don't worry, we can probably scan your non-standard slides for a small handling charge. See our Film Format Comparison Guide for more information on non-standard slides. See our Pricing chart for standard pricing. If you don't see what you are looking for, contact us! We'll be happy to discuss your project with you.

My slides are in carousels, sleeves, and trays. Is that a problem?
top
  No Problem. We will scan your slides in carousels and either return them to the carousels or neatly place them in our archival storage products if you choose to purchace alternative storage. Same goes for slide sleeves and most trays. Please Note: We will preserve the order but will not preserve empty spaces in carousels, sleeves, or trays.

We encourage customers with trays that use a removable metal or plastic sleeve around each slide (Airequipt Trays or any brand with a metal or plastic clip around each slide) to remove the metal or plastic sleeves before sending us their slides. We charge a .10 per slide handling fee to remove the sleeves and will not replace them in the sleeves after scanning.  
Please give us a call or email sales@digmypics.com with any questions or to discuss your project.

 

How do I determine which resolution is best for my project?
top
  We scan slides at 2000, 3000 or 4000dpi (dots per inch). For most people with family snapshots we recommend 2000dpi because we have found that it provides a good balance between a high quality image and what standard all purpose film can stand up to. Many people automatically assume more is better, but we have found with  commercial grade film 3000 and 4000 dpi can actually surpass the quality of the slide, leaving an enhanced grain pattern. We don't want to dissuade you from getting a higher dpi, but to encourage you to select the best dpi for your needs.
When you are choosing your resolution keep in mind:
- How big a file your computer can comfortably handle. The more resolution, the bigger the image file.

What you want to do with your files when you get them back. For example, if you primarily want them for viewing on your computer, you don't need more than 2000dpi. If you don't anticipate wanting to make over an 8x10" out of your 35mm slide, more resolution than 2000dpi is probably not necessary. Also, you may actually have better results with interpolation (using software to systematically enlarge your image in order to print out in large sizes). Most services that print out photo enlargements or posters from digital files  use interpolation to get a good quality enlargement.

What is the quality and speed of your film? If you have professional quality film at a low film speed, you can probably get good results from a 3000 or 4000dpi scan, but if not your scans may have an enhanced grain or noise pattern.
A good resource for learning more about dpi and resolution is our Resolving Resolution page.
What about shipping charges?
top
Shipping costs are separate from scanning costs. Through our partnership with FedEx you can print out a label right from our website after you submit your order form. You can use any courier that you wish to send the images to us, but we recommend you use an air service with tracking whenever possible. You also choose your return shipping method, and we charge you the published rates based on the courier, weight, and shipping method of your package.

What if my photo(s) have a copyright symbol?
top
If your photos have a copyright symbol we can scan them if permission is granted by the copyright owner or if you agree to sign a waiver that you will only be using the disc we make as a backup of the material you legally own and not for resale or other commercial purposes. Download our Copyright Waiver PDF, print, sign, and include in your shipment when placing your order.

Do you offer Rush Service?
top
  Yes. The additional cost for this service is 50% of the scanning price ($50 minimum). Please contact us about rush orders as we will have to approve rush orders on a case by case basis.
Will my slides be sent anywhere else?
top
  All of the processing work is done at our location in Arizona. Your photos only leave our facilities when they are on their way back to you.

Can I see some samples of your work?
top
  Of course! We have a few customers who were kind enough to allow us to use their photos on our site as examples of our work. Use the link below to have a look. If you have any questions or concerns, contact us!
Samples of our slide scans

Can I try you out before I send all my photos?
top
  Sure! We have no minimum so you will just pay for what you send. We are confident you will be satisfied with the quality of our service.

Should I choose to get my scanned images on CD or DVD?
top
  The most important difference between a DVD and a CD is the amount of data it can hold. While a CD can hold 650MB of data, a DVD can hold 4.7GB of data or nearly 7 times as much. We can store about 7 times more of your digital photos on 1 DVD data disc as we can on 1 CD. That means you'll have fewer discs to manage and you'll save money on discs. Please note: A DVD Data Disk is not a movie. DVD is a storage medium just like the CD. It can hold any kind of data, including digitized movies but it is not exclusive to movies.  If you would like to watch your photos on your television as a slideshow, we recommend that you order one of our DVD Slideshow Movies.

Should I choose to get my images back in TIFF, JPEG, or BOTH file formats?
top
  TIFF vs JPEG: TIFF is the original file format your photos are scanned into and all the color enhancement is done in.  TIFF files are recommended if you will be doing additional enhancement or editing your files as it is a lossless format. The downside of TIFF files are their large size, and that they are less a common file format than JPEGs. JPEGs are compressed, so they are about a fourth the size of the TIFF files. JPEGs are the most commonly used file format for images, so most any application that deals with images will be able to deal with JPEGs. You can read more about file formats on our Resolving Resolution page. 

Can I watch the DVDs you create in my DVD player?
top
  When we refer to storing your images on a DVD, we're talking about storing the JPEG or TIFF files on the disc for use on your computer. As an add on service we can also make a DVD Slideshow Movie using your images to make a slideshow with music that is formatted to play on most DVD players.
How Many Photos Fit on a Disk?
top
  A CD can hold 650MB and a DVD can hold 4700 MB (4.7 GB). The number of files that can fit depends on the resolution, the file format, and what kind of film or photo your are having scanned. Visit our Resolving Resolution page for more information.

Will I be able to edit my photos after they are transferred?
top
  Sure! These are your photos to do with what you like. The discs we send you will be read-only (meaning you won't be able to make changes to that disc), but once you copy them to your computer, there are no restrictions. We even have a CD to Hard Drive Utility available to help you copy your images from your disc to your hard drive (PC only). It will also give you the option of converting TIFF files to JPEG and will take off the read-only attribute from your files after they're copied.

Can I order extra copies? How much do they cost?
top
  We keep all the files we need to make additional copies for 14 days after your order is completed. Simply call us and we'll send more copies your way or even deliver them to a friend or relative as a gift. The cost is $6 per disc.
Can I make copies of the CDs and DVDs myself?
top
  Yes. These discs are yours to do with what you like. You must have the proper burning software and CD/DVD Burner Drive installed on your computer.

What slide scanning equipment do you use?
top
  We use Nikon Super Coolscan 5000 EDs film and slide scanners for scanning most slides and film, and the Nikon 9000 for specialty film like Medium Format.  Take a look at our Slide Scanning page for more information on the slide scanners we use.
Nikon film scanner and slide scanner
We use the Nikon Super Coolscan 5000 ED slide and film scanners.  Your Kodachrome slides can now benefit from the scratch and dust removal technology of Digital ICE4!


Do you crop and rotate the images?
top
  We will manually rotate images to the correct orientation for no additional charge. We also will crop your images to remove any border left by the scanning equipment.

Some of my photos are faded or diskolored, can you make them look better?
top
  We do basic color correction to each image in our Post Production Department. Using Adobe Photoshop, we can do a lot to improve color problems and fading. We cannot correct any problems with the photography itself such as out of focus subjects and motion blur. Read more about the makeover we can give your slides on our Film Makeover page.

How long will it take?
top
  Our current turn status is listed on the left hand side of every page on our website.

Will you return my originals?
top
  All your original materials sent with your order will be sent back along with your digitized materials.
How should I organize my photos?
top
  We recommend that you group your images chronologically and by short subject. We ask  that you keep your groupings to 40 or more pictures. We charge a handling fee of $1 per group if your groups are consistently under 40 images. Please visit our Getting Ready page for more tips on organizing your scanning project.

Are my photos safe? Will they be kept confidential?
top
  We ensure our customers that we provide safe and confidential photo scanning. We take multiple precautions to ensure that each and every one of our customers priceless materials sent to us is kept safe throughout our transfer process.

Sounds great!  How do I proceed?
top
  Simply fill out our online order form. When you click the Submit Info button you will be given the option to schedule a FedEx pickup, drop off or you can print a generic label and ship via the courier of your choice. Here is the order page.
Expo
Resolution DPI ScanningDefining DPI
Resolution DPI ScanningWhy Digitize?
35mm slide restoration Film Makeover
Shipping Tips Shipping Tips
Resolution DPI Scanning CD to Hard
Drive Utility
Resolution DPI Scanning Copyright
Waiver PDF
Resolution DPI Scanning Slideshow
Movie
Worksheet
Resolution DPI Scanning Reel Transfer Worksheet
Get Adobe Reader
2008 DigMyPics.com Red Mountain Media Group, LLC Privacy Policy Terms and Conditions Contact Us