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Prints, Slides, Negatives
<800 photos
4-7 business days
800-2000 photos
7-12 business days
2000-4000 photos

12-20 business days

>4000
20+ business days

Turn around times are based on standard film and prints at our standard resolution.  Higher resolutions, Non-Standard Film and additional services will increase the turnaround time. Please call for additional details...

Reel Transfers
< 1000 feet

~10 business days
1000-3000 feet
10-20 business days

3000-5000 feet
20-30 business days
5000+ feet
30+ business days

Video Tape Transfers
<20 Tapes

4-7 business days

20+ Tapes
7+ business days

 

        

Print Scanning Frequently Asked Questions
Below we have listed the most common questions we receive from first time customers about ourselves and our processes. Please click on one of the links below to go to the FAQs for specific services.
Please also...
See our General FAQs.
See our FAQ for Slide Scanning.
See our FAQ for Negative Scanning.
See our FAQ for Movie Reel Transfers.
See our FAQ for Video Tape Transfers.
See our FAQ for Slideshow Movie Services.
See our Testimonials to see what our customers are saying.
   
 
If you don't see the answers you are looking for here, give us a call 1-866-364-5952 or email us at sales@digmypics.com


How much does it cost?
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Standard Print Pricing
Standard Prints include the most popular print sizes; loose prints up to 8x10" that are in good condition.
Qty 300dpi 600dpi
1-4999 $0.39 $0.59
5000+ $0.34 $0.54
Pricing includes: Scanning, basic color correction, 1st disc free. Copies are $6 per disc.

Visit our Smart Pricing Calculator to get a custom quote.

Non Standard Pricing
If your prints do not fall into the category of loose prints up to 8x10" (in good condition)...don't despair! We can probably still scan them for a reasonable handling fee.

Non-Standard Type Price per scan
Prints in Albums*
(page/print size up to 8x10")
300 DPI $0.89
600 DPI $1.09
Prints in Albums*
(page/print size up to 11x17")
300 DPI $1.29
600 DPI $2.29
Non-Photo Items
(ex. Newspaper Clippings)
300 DPI $1.29
600 DPI $2.29
Scanning Prints Front & Back
(up to 8x10")
volume pricing + $0.20 each side

*Volume pricing does not include taking photos out of albums, we prefer the customer remove the prints. We do not put the prints back in the album, we recommend the customer purchase a photo storage box to have the prints returned in or we can place them in Ziploc bags.

Do you offer a volume discount?
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  We have a price break for standard prints at orders over 5000. Please see the Pricing chart for more details


What do you consider a Standard Print?
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  Standard prints are loose, up to 8x10", and in reasonably good condition. "Loose" is defined as not being glued to a page, under glass (we will have to remove all photos from frames to scan them), or mounted to cardboard. "Good condition" is defined as not curled, sticky, cut into shapes, ripped, or torn. Color issues (such as fading) are not  a factor in determining condition. We will try to fix color issues as part of our basic service.

What if my project contains prints that don't fall under the Standard category?
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  Don't worry, we can scan your non-standard prints for a small handling charge. Some common Non-Standard Prints we handle are over 8x10"(up to 11x17"), photos glued to an album page or heavy cardstock, or Non-Photo documents such as newspaper articles and cards. See our Pricing chart for common pricing. If you don't see what you are looking for, contact us! We'll be happy to discuss your project with you.

My prints are in albums. Is that a problem?
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  No Problem. We can still scan your prints but additional charges may apply. There are an assortment of album types so please refer to the pricing chart and then contact us to discuss your project if you have any questions. Please note that if you choose not to remove your photos from albums, we'll charge a small handling fee to remove the photos but we do not put the prints back in the album. For this reason we recommend the customer purchase a photo storage box in which to have the prints returned or we can place them in Ziploc bags for return shipment.

How do I determine which resolution is best for my project?
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  We scan standard prints at 300 or 600dpi (dots per inch). That means that from a 4x6 print at 300dpi you'll get an image that is 1200 x 1800 pixels or 2400 x 3600 for 600dpi. From our tests, 300 dpi provided the best balance between quality and size using standard photographs for viewing and printing purposes. If you plan to do significant cropping on the images, or plan to make reprints at up to double the original photo's size,  you may want to consider 600 dpi. A good resource for learning more about resolution is our Resolving Resolution page.

What about  shipping charges?
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Shipping costs are separate from scanning costs. Through our partnership with FedEx you can print out a label right from our website after you submit your order form. You can use any courier that you wish to send the images to us, but we recommend you use and air service with tracking whenever possible. You also choose your return shipping method, and we charge you the published rates based on the courier, weight, and shipping method of your package.

What if my photo(s) have a copyright symbol?
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If your photos have a copyright symbol we can scan them it if permission is granted by the copyright owner or if you agree to sign a waiver that you will only be using the DVD we make as a backup of the material you legally own and not for resale or other commercial purposes. Download our Copyright Waiver PDF, print, sign, and include in your shipment when placing your order.

Do you offer Rush Service?
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  Yes. The additional cost for this service is 50% of the scanning price ($50 minimum). Please contact us about rush orders as we will have to approve rush orders on a case by case basis.

Will my photos be sent anywhere else?
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  All of the processing work is done at our location in Arizona. Your photos only leave our facilities when they are on their way back to you.


Can I see some samples of your work?
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  Of course! We have a few customers who were kind enough to allow us to use their photos on our site as examples of our work. Use the link below to have a look. If you have any questions or concerns, contact us!
Samples of our print scans

Can I try you out before I send all my photos?
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  Sure! We have no minimum so you will just pay for what you send. We are confident you will be satisfied with the quality of our service.


Should I choose to get my scanned images on CD or DVD?
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  The most important difference between a DVD and a CD is the amount of data it can hold. While a CD can hold 650MB of data, a DVD can hold 4.7GB of data or nearly 7 times as much. We can store about 7 times more of your digital photos on 1 DVD data disc as we can on 1 CD. That means you'll have fewer discs to manage and you'll save money on discs. Please note: A DVD Data Disk is not a movie. DVD is a storage medium just like the CD. It can hold any kind of data, including digitized movies but it is not exclusive to movies.  If you would like to watch your photos on your television as a slideshow, we recommend that you order one of our DVD Slideshow Movies.

Should I choose to get my images back in TIFF, JPEG, or BOTH file formats?
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  TIFF vs JPEG: TIFF is the original file format your photos are scanned into.  TIFF files are recommended if you will be doing enhancement or editing your files. The downside of TIFF files are their large size, and that they are less a common file format than JPEGs. JPEGs are compressed, so they are about a fourth the size of the TIFF files. JPEGs are the most commonly used file format for images, so most any application that deals with images will be able to deal with JPEGs. You can read more about file formats on our Resolving Resolution page. 

Can I watch the DVDs you create in my DVD player?
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  When we refer to storing your images on a DVD, we're talking about storing the JPEG or TIFF files on the disc for use on your computer. As an add on service we can also make a DVD Slideshow Movie using your images to make a slideshow with music that is formatted to play on most DVD players.

How Many Photos Fit on a Disk?
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  A CD can hold 650MB and a DVD can hold 4700 MB (4.7 GB). Here are the numbers for prints (these numbers are estimates, actual results may vary)
Print size Number of photos at 300 DPI Number of photos at 600 DPI
CD DVD CD DVD
TIFF JPEG TIFF JPEG TIFF JPEG TIFF JPEG
3x5 Prints 162 650 1175 4700 39 185 284 1342
4x6 Prints 100 430 746 3100 25 130 180 940
5x7
Prints
68 325 490 2350 17 81 123 587


Will I be able to edit my photos after they are transferred?
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  Sure! These are your photos to do with what you like. The discs we send you will be read-only (meaning you won't be able to make changes to that disc), but once you copy them to your computer, they are no restrictions. We even have a CD to Hard Drive Utility available to help you copy your images from your disc to your hard drive (PC only). It will also give you the option of converting TIFF files to JPEG and will take off the read-only attribute from your files after they're copied.

Can I order extra copies? How much do they cost?
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  We keep all the files we need to make additional copies for 14 days after your order is completed. Simply call us and we'll send more copies your way or even deliver them to a friend or relative as a gift. The cost is $6 per disc.