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Adversity and Resilience
With the wind at our backs, we were on top of the world. Then suddenly, everything
changed. At 2am on Monday May 5, 2008 DigMyPics suffered a devastating fire
which completely destroyed our building and most of its contents. It seemed unlikely
to everyone that much of anything could be recovered from the piles of ashes and
broken dreams left behind. Annette and I, though shell shocked and dazed, explained
to the fire investigators the importance of what lay in the ruble and then within
72 hours we secured a temporary space and rounded up our employees to form a recovery
team. We worked together to painstakingly recover as much as possible from the rubble
of the fire. Understanding the immense trust our customers place in us when they
send us their memories, we decided we wouldn't stop until we were sure we had recovered
everything recoverable. We dedicated more than 4 1/2 months and spent over $600,000
on our photo and video recovery effort. In the end, our efforts paid off. We recovered
more than 110,000 photos and over 30,000 feet of movie film. We worked to keep our
customers up to date through a blog that I maintained during the recovery. (read
the events as they transpired on the recovery blog) Most surprising
and inspiring to us was the incredible support we got from our customers, many of
whom continue to send us new projects. (click here to read some of the email
we received from customers) It was through that support and the incredible
sense of community we experienced that we decided that we needed to rebuild DigMyPics.
We understand that sending your photos off to some faceless company you've never
heard of can be scary so we want you to get to know us. Please read about who we
are and if you have any questions or comments please don't hesitate to call or write.
Annette, the whole DigMyPics team and I promise that we will treat your memories
as if they were our own, that we will do all of the work at our facility right here
in the USA and that everyone that handles your order, from Customer Service, to
Scanning, to Shipping and IT are all in one place, working together. That means,
when you have questions or issues we can respond quickly.
We're more dedicated than ever and everyday we strive to deliver a quality service
that we believe in and feel good about. Quality and Driving innovation are a part
of our culture and you can see it in programs like Don't
Want, Don't Pay™ and Real Time Scanning.
As part of our commitment to giving back, we recently partnered with Operation Photo Rescue, a non-profit
photo restoration service that helps victims of natural disasters and in 2007 we
gave more than $17,000 to Operation
Smile to fund nearly 70 cleft palette surgeries. We are very proud of what
we do and we hope to have the opportunity to share it with you. From all of us at
DigMyPics, we thank you for visiting us and we're looking forward to making you
smile all over again!
Sincerely,
Scott Crossen
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